# Refund Policy

Last updated: February 10, 2026

## Our Policy

We want you to be completely satisfied with HostedClaws. If you’re not happy with the service, here’s what you need to know about cancellations and refunds.

## Monthly Subscriptions

- You may cancel at any time through your account dashboard
- Cancellation takes effect at the end of your current billing period
- You retain access to your assistant until the end of the paid period
- We do not provide pro-rated refunds for partial months
- Your data will be deleted within 30 days after your subscription ends

## 7-Day Satisfaction Guarantee

If you’re not satisfied within the first 7 days of your initial subscription, contact us at [support@hostedclaws.com](mailto:support@hostedclaws.com) and we’ll provide a full refund, no questions asked.

## AI Credits

- AI credits are non-refundable once purchased
- Unused credits remain in your account as long as you have an active subscription
- Credits do not expire while your subscription is active
- Upon final cancellation, unused credits are forfeited

## Exceptions

Refunds will not be issued if your account is terminated due to violation of our [Terms of Service](/content/terms/index.html), including but not limited to: abusive behavior, illegal activity, or excessive resource usage beyond plan limits.

## How to Request a Refund

To request a refund within the 7-day guarantee period, email us at [support@hostedclaws.com](mailto:support@hostedclaws.com) with your account email. Refunds are processed within 5–7 business days to your original payment method.

## Questions?

If you have questions about our refund policy or need assistance, reach out to [support@hostedclaws.com](mailto:support@hostedclaws.com).